food delivery, streamlined.
Simplify Food Delivery Management, Sync Kitchens With Couriers, Automate Dispatching, and Reduce Third-Party Platform Dependency.
Trusted by global brands
Join a growing community of satisfied restaurants and store owners who are already benefiting from our software solutions.
designed for couriers
BiteBerry Driver app simplifies delivery with multi-point pickup, helping couriers navigate their routes with ease. Drivers can quickly select and confirm orders ready for pickup, streamlining their entire process.
External vs Internal Delivery
No fleet? No problem. BiteBerry DMS integrates with external delivery services, giving you flexibility and control. Connect with third-party providers when you need, track orders in real-time, and deliver to customers quickly and efficiently.
Delivery transparency, one order at a time
Keep customers informed with our customizable order tracker, branded with your logo and colors. They can track orders in real-time and even chat with their courier, building trust and satisfaction with every delivery.
Sync Kitchens with couriers
All-in-One Kitchen Management: Customize Preparation Steps, Print Receipts and Labels, Sort Orders by Priority, Couriers, Tags or Stations for Seamless Workflow.
BiteBerry delivery management
Integrated
Utilizing other partners’ tools is essential for efficient dispatching. We’ve got you covered with our existing integrations and open API.
fleet optimized
Own fleet, an external one, or a combination of both. BiteBerry gives you the freedom to choose the fleet options that work best for your business.
effortless dispatch
With 2-click dispatching, dispatchers can assign and dispatch orders quickly and easily, saving time and increasing productivity.
Centralized
Dispatchers have complete command over the delivery process, with real-time visibility and the ability to adjust routes and schedules on the fly.
Peace of mind
Track all statuses and stages of order delivery, and rest assured that BiteBerry DMS has your back - even if something goes wrong.
industry expert
Built by industry veterans with a decade of experience, BiteBerry DMS is a trusted solution for delivery management.
never miss another order
Our tool leverages AI and automation to streamline processes for users of all experience levels while ensuring speed and quality of dispatching.
Integrations
Connect BiteBerry Core with your existing systems, from POS platforms to payment gateways. Our solutions are designed to integrate effortlessly into your workflow.
f.A.Q
Common queries about our Delivery Management System
How Can I Optimize Delivery Routes for My Drivers?
Optimizing delivery routes is essential for enhancing efficiency and reducing operational costs. BiteBerry provides advanced tools that leverage real-time traffic data, order priority, and distance calculations to create the most efficient routes for your drivers. By dynamically adjusting routes based on traffic conditions, the system minimizes delays and ensures timely deliveries. It also prioritizes orders by urgency or customer preferences, allowing drivers to manage their workload effectively. Additionally, optimized routes reduce fuel consumption and vehicle wear-and-tear, cutting costs and promoting eco-friendly practices. With BiteBerry’s tools, you can streamline your delivery operations, improve customer satisfaction, and boost your bottom line.
What Happens if a Driver Cannot Complete a Delivery?
When a driver is unable to complete a delivery, BiteBerry provides a seamless solution to prevent disruptions. The system enables dispatchers to quickly reassign the order to another available driver, ensuring that the delivery process continues without significant delays. Customers are promptly notified of any changes to their delivery status, including updated estimated arrival times, maintaining transparency and trust. BiteBerry also tracks delivery challenges, such as inaccessible locations or customer unavailability, allowing businesses to address issues proactively. This efficient reassignment process helps maintain smooth operations, reduce customer dissatisfaction, and ensure that deliveries are completed as quickly as possible.
Can I Manage Multiple Deliveries at the Same Time?
Absolutely! BiteBerry equips you with powerful tools to handle multiple deliveries simultaneously, ensuring your operations remain efficient and organized, even during busy periods. With real-time dashboards, you can monitor the progress of all active deliveries, track order statuses, and oversee driver locations at a glance. The system allows you to adjust schedules on the fly, reassign deliveries as needed, and prioritize tasks based on urgency or customer requirements. Automated notifications keep drivers and customers informed, reducing miscommunication and delays. BiteBerry’s multi-delivery management features streamline your workflow, enhance coordination, and help you meet customer expectations, no matter the delivery volume.
How Can I Ensure Drivers Have Accurate Delivery Information?
Ensuring drivers have accurate delivery information is vital for efficient operations and customer satisfaction. BiteBerry provides a robust solution by delivering detailed, real-time data directly to drivers’ devices. This includes precise delivery addresses, customer contact information, and specific instructions, such as gate codes or drop-off preferences. The system verifies and cross-checks data during order processing to minimize errors and ensures updates are instantly communicated to drivers if changes occur. Additionally, BiteBerry integrates with GPS navigation tools to provide optimized routes and prevent address-related issues. By equipping drivers with reliable, up-to-date delivery information, you can enhance efficiency, reduce errors, and deliver a seamless customer experience.
How Do I Track the Performance of My Delivery Operations?
Tracking the performance of your delivery operations is easy with BiteBerry’s advanced reporting and analytics features. The platform provides real-time metrics, including delivery times, success rates, order volumes, and driver efficiency. You can monitor key performance indicators (KPIs) through intuitive dashboards, allowing you to identify trends, pinpoint bottlenecks, and assess operational strengths. Detailed reports offer actionable insights, helping you optimize routes, improve driver performance, and enhance customer satisfaction. By leveraging these analytics, you can make informed, data-driven decisions to streamline your delivery processes, reduce costs, and boost overall efficiency. Whether for daily monitoring or long-term strategy, BiteBerry ensures your delivery operations stay on track.
